MISSION CRITICAL SERVICES

Mission Critical Services

Properly servicing and maintaining an IT environment is a critical component of an agency’s ability to meet mission objectives. An IT partner that can provide both strategic and operational support—one that understands both the mission and the landscape—is a necessity for a data-driven team. T-Rex takes on the end-user support needs to allow clients to focus on their missions.

Mission Critical Services

T-Rex offers flexible solutions that range from staffing existing support infrastructure to providing a fully staffed and managed computing environment. We supply complete IT, networking, security, email, and storage at client facilities or distribute to leased space, along with the engineering and system administration staffing needed to sustain daily operations.

CAPABILITIES, SERVICES, AND TOOLS

  • Program Management
  • Earned Value Management
  • Quality Management
  • Knowledge Management
  • Facilities Management
  • Change Management
  • Metrics Management
  • Incident & Ticket Management
  • ITIL Service Processes
  • Help Desk Functions
  • ITIL Training
  • Intelligence Analysis
  • Operational Coordination
Case In Point

CASE IN POINT

Department of Homeland Security Customs and Border Protection

T-Rex provides DHS with software developers, IT engineers, and architects to develop and maintain software systems. At CBP, we support systems and business needs, including processing, accounting, and workflow for cargo inspectors. We provide Agile software development and testing, quality management, change control, preparation and maintenance of configuration documentation and security artifacts, incremental deployments, release management, and O&M for CBP. We support nationwide deployments to each airport, land port, and seaport, all with their own unique characteristics and requirements.

WHAT ELSE WE DO